Services
Managed IT and cybersecurity, handled properly
Six core services covering the technology Melbourne businesses depend on day to day. Take one, or hand us the lot under a single agreement.
Apex Cyber provides six services to businesses in Melbourne and across Victoria: managed IT, cybersecurity, cloud, consulting, backup and disaster recovery, and penetration testing. These can be engaged individually or combined into a single managed agreement covering an organisation’s entire technology environment.
Managed IT
Your whole IT environment monitored, patched and maintained under one agreement, with a support desk your staff can actually reach.
We take responsibility for the day-to-day running of your technology: servers, workstations, networks, Microsoft 365 tenancies and the software your team depends on. That includes the service desk itself, so when something breaks your people reach a person who can fix it, with every request logged and tracked to resolution. Patching, monitoring, asset tracking, vendor liaison and documentation all run continuously rather than reactively.
- Service desk on phone, email and portal, with agreed response targets
- Proactive monitoring and patch management across servers and endpoints
- Microsoft 365 and Entra ID administration
- Network, firewall and switch management
- Asset lifecycle tracking and hardware procurement
- New starter onboarding and departing staff offboarding
- Remote resolution first, on-site attendance across Melbourne when needed
- Documented environments, so knowledge never sits with one person
Cybersecurity
Layered protection built around the Essential Eight: endpoint, identity, email and network defences that work together.
Security is an ongoing programme, not a product you install once. We assess your current posture, close the gaps that matter most, and keep defences current as threats change. Our work is aligned to the ACSC Essential Eight maturity model.
- Essential Eight posture assessment and uplift roadmap
- Endpoint detection and response deployment and tuning
- Multi-factor authentication and conditional access policies
- Email security, phishing filtering and user awareness training
- Security incident response planning and support
Cloud
Microsoft 365 and Azure designed, migrated and governed properly, with cost and access under control.
We plan and execute cloud migrations that account for licensing, identity, data residency and the way your team actually works. Once you are running, we keep the environment governed so spend stays predictable and permissions stay tight.
- Microsoft 365 and Azure migration planning and execution
- Identity, licensing and tenancy design
- SharePoint and Teams structure people can navigate
- Cloud cost review and rightsizing
- Data residency and retention configuration
Consulting
Independent advice on where your technology should go next, and what it will cost to get there.
Sometimes the question is not who runs your IT, but what you should be doing at all. We work with business owners and boards on technology strategy: what to replace and when, what a project will realistically cost, whether a proposed system is a fit, and how to meet the obligations your industry or your insurer places on you.
- Technology roadmap and multi-year budget planning
- Virtual CIO engagements and board-level reporting
- Environment and security posture assessments with prioritised findings
- Project scoping, costing and vendor evaluation
- Compliance and cyber insurance readiness reviews
- Due diligence on IT during acquisitions and mergers
Backup & Disaster Recovery
Tested, monitored backups paired with a recovery plan you have actually rehearsed, not one you hope works.
A backup you have never restored from is an assumption, not a safeguard. We design backup regimes around your recovery objectives, monitor them daily, and run restore testing so you know what recovery genuinely looks like before you need it.
- Backup design mapped to your recovery time and recovery point objectives
- Immutable and offsite copies to survive ransomware
- Daily backup verification and failure alerting
- Scheduled restore testing with documented results
- Written disaster recovery runbooks for critical systems
Penetration Testing
Controlled, authorised testing of your systems to find exploitable weaknesses before an attacker does.
We test your external perimeter, internal network and web applications under a clearly scoped and authorised engagement. You receive findings ranked by real-world risk, with practical remediation advice and a retest to confirm issues are genuinely closed.
- External perimeter and internal network testing
- Web application assessment
- Findings ranked by exploitability and business impact
- Plain-English report for management, technical detail for engineers
- Remediation guidance and retest to verify closure
Let’s talk about what you’re running
Tell us what is working and what is not. We will give you a straight assessment of where the risk sits and what it would take to fix.